Frequently Asked Questions

Got a question before you order? You're in the right place. We've gathered the questions event planners, small business owners, schools, and marketing teams ask us most, and answered them plainly. If you don't see yours here, call us at +1-628-272-4305 or email sales@custombrandedcanopy.com and a real person from our Harrisonville, Missouri team will get back to you.

Ordering & Pricing

How do I place an order?

Pick your product and size, choose your options, and check out online. After your order comes in, our design team reaches out for your logo or artwork, builds a digital mockup, and sends it to you for approval. Nothing goes to print until you say it looks right.

Is there a minimum order quantity?

No. You can order a single custom canopy, one feather flag, or one table cover. We print every piece to order, so one item gets the same attention as fifty.

Do you offer discounts for bulk or repeat orders?

Yes. If you're outfitting a franchise, a sales team, a school district, or a multi-city event tour, ask for a volume quote. We'll price the full package together, which usually costs less than buying item by item.

Can I get a quote before I buy?

Absolutely. Send us the products, sizes, quantities, and your event date through our Request a Quote form or by email. We'll reply with pricing and a realistic delivery timeline within 24 hours.

Why should I buy a canopy, flag, and table cover together?

A matching set makes your booth look planned rather than pieced together. When everything is designed at the same time, colors line up across fabrics and your logo reads the same from every angle. Bundles also ship together, so your whole setup arrives at once.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay. Schools, government offices, and nonprofits can contact us to set this up.

Can tax-exempt organizations order without sales tax?

Yes. Email your tax-exemption certificate to sales@custombrandedcanopy.com before checkout, and we'll apply it to your order.

Artwork & Design

Is design really free?

Yes. Every custom order includes design help at no extra charge. Send us your logo and a few notes about the look you want, and our designers lay it out for the canopy peaks, valances, sidewalls, flags, or table cover you ordered.

I don't have a designer. Can you still make it look professional?

That's exactly what our design service is for. Many of our customers are food trucks, realtors, coaches, and church volunteers who have a logo and nothing else. We handle placement, sizing, background colors, and readability so your brand is easy to spot from across a parking lot or field.

What file types should I send?

Vector files work best: AI, EPS, PDF, or SVG. These scale to tent size without getting blurry. If all you have is a PNG or JPG, send it anyway. We'll tell you honestly if it's too small to print well and help you find a fix.

My logo is low quality. Is that a problem?

Not always. Our team can often rebuild a simple logo as a clean vector file. If the logo is complex, we'll let you know before we start so there are no surprises.

Will I see my design before it's printed?

Always. You'll get a digital mockup showing your artwork on the actual product shape. You can request changes until you're happy. Printing starts only after you approve the proof in writing.

How many revisions can I ask for?

Up to 3 rounds of revisions are included free. Most customers approve after one or two.

Can you match my exact brand colors?

Yes. Share your Pantone (PMS) or HEX codes and we'll match them as closely as fabric printing allows. Colors on screens vary by device, so if an exact shade matters, mention it and we'll note it on your proof.

Can I print different designs on each side of the canopy?

Yes. Each peak, valance, and sidewall can carry its own artwork. A common setup is your logo on all four peaks, your phone number or website on the valances, and a larger message on the back wall.

Production & Shipping

How long does it take to get my order?

Think of it in three steps:

  1. Design and proof: usually 1-2 business days, depending on how quickly you approve.
  2. Production: 5-7 business days after proof approval.
  3. Shipping: 3-5 business days within the contiguous U.S.

The clock for production starts when you approve your proof, so a fast reply keeps your order moving.

I have an event coming up. Can you rush it?

Often, yes. Tell us your event date before you order and we'll confirm whether we can make it. Rush production is available on select products for an added fee. Planning at least 3 weeks ahead gives you the most options.

Is shipping really free?

Yes. Shipping is free on all orders to the contiguous United States] There's no minimum to qualify.

Do you ship outside the United States?

Right now we serve customers across the United States only. Orders to Alaska, Hawaii, and U.S. territories may need a custom shipping quote.

How will I know when my order ships?

You'll get an email with a tracking number as soon as your order leaves our facility. You can also check status anytime from your account or our Track Your Order page.

What if my package arrives damaged?

Take photos of the box and the item, and contact us within 7 days of delivery. We'll work with the carrier and make it right with a repair, replacement, or refund.

Product Quality & Use

What size canopy do I need?

A 10x10 is the standard booth size at most farmers markets, fairs, and outdoor trade shows, and it fits two or three people with a table. Choose a 10x15 or 10x20 if you need room for product displays, a line of customers, or a larger team. Always check your event's booth rules before ordering.

How is the artwork printed?

We use dye-sublimation printing, which bonds the ink into the fabric instead of sitting on top of it. That means your colors stay sharp, the print won't crack or peel, and the fabric stays flexible when you fold it.

Are your canopies waterproof and sun-safe?

Our canopy tops are made from 600D polyester with a water-resistant, UV-protective coating. They'll keep your team dry in a passing shower and shaded on a hot afternoon. For heavy storms or high winds, take the tent down, no pop-up canopy is built for severe weather.

Are your tents flame-retardant?

Our canopy fabrics meet only CPAI-84 standards. Many indoor venues and convention centers require this, so ask us for the certificate if your event organizer needs a copy.

How hard is it to set up?

Most of our pop-up canopies go up in under 10 minutes with two people and no tools. Each tent comes with a wheeled carry bag, stakes, and ropes, and we have step-by-step set-up guides on our website.

How do I keep my tent steady in the wind?

Anchor every leg. Use stakes on grass and weights on pavement. We recommend at least 40 lbs per leg. Many events require weights, so check their rules too. You'll find sandbags and weight plates in our Accessories section.

How should I clean and store my canopy?

Wipe the fabric with mild soap and cool water, then let it dry completely before packing it away. Storing a damp canopy can cause mildew and stains. Avoid bleach, pressure washers, and harsh cleaners, which can fade the print.

Can I buy a replacement top or parts later?

Yes. If your branding changes or your canopy top wears out, you can order a new printed top to fit your existing frame. Replacement legs, connectors, and other parts are also available — just contact us with your frame model.

Returns, Warranty & Support

Can I return a custom-printed item?

Because every piece is printed with your brand, we can't resell it, so custom items can't be returned for change-of-mind reasons. That's why we send a proof first. If we make a mistake, a misprint, the wrong size, or a defect, we'll fix it at no cost to you.

What if my print doesn't match the approved proof?

Contact us within 7 days of delivery with photos. If the finished product doesn't match the proof you approved, we'll reprint it free.

Can I cancel or change my order?

Yes, as long as it hasn't gone into production. Once you approve your proof and printing begins, we can't make changes or cancel.

What warranty do you offer?

Frames are covered for 1 year and printed fabric for 1 year against manufacturing defects. The warranty doesn't cover wind damage, improper setup, or normal wear. See our Warranty page for full details.

How do I reach you?

We answer most messages within 24 hours.

Still Have a Question?

Every event is different, and sometimes the best answer comes from a quick conversation. Tell us what you're planning, your event date, and your budget, and we'll recommend the right setup, whether that's a single 10x10 canopy or a full branded booth with flags, banners, and a matching table cover.